Shipping & Returns

Shipping & Handling

As we are a small business it may take 1-3 days to pack your order (1-3 business day handling time).

We are happy to ship orders worldwide via USPS Priority Mail (1-3 Business Days) or USPS Priority Mail International (6-10 Business Days).

We offer free shipping over all orders over $100 and $5 delivery to Eugene and Springfield residents, as well as free pickup at our Eugene, Oregon location.

Returns

We offer returns within 30 days of unused, unopened toys, travel and accessory items for a full refund.

Food items (for pets or people) are final sale and cannot be returned.

Customers pay for return shipping.

Start a return here: https://account.faunanw.com